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FAQ

How long does it take for an order to arrive?

Most of our products are custom-made and printed on demand. It usually takes a few days for your order to get printed and shipped. In some cases it could take 3 - 4 weeks for your order to reach your address. If your order takes longer than 45 days to arrive, we will offer a full refund.

Where is my tracking number?

You will get a tracking number once your order has been shipped. You can check on the status of your order at any time by going to the following link: https://www.fancota.com/pages/order-lookup

I messed up my order information, can I change it?

Contact us as soon as possible at support@fancota.com and we might be able to adjust your order. Unfortunately we can't make changes if an order has been shipped already.

I ordered multiple items, why did I receive only one?

Since our product are "made to order", when you order multiple products at a time, they may be shipped separately. So don't panic if you don't receive all of your items at once, they are on the way.
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